Terms & Conditions

Welcome to www.newgencaresupport.com.au, the official website of NewGen Care Support Pty Ltd (“NewGen”, “we”, “our”, or “us”).

These Terms and Conditions explain how you can use our website and what you can expect when you do. By visiting or using our website, you agree to these terms. If you have any questions, please contact us - we're here to help.

1. Who We Are

NewGen Care Support Pty Ltd is a disability support provider working with people through the National Disability Insurance Scheme (NDIS). We aim to help you live independently, make your own choices, and feel supported every step of the way.

2. Using Our Website

You are welcome to use our website to:

• Learn about our services
• Contact us for support
• Read helpful information

When using our website, please:

• Be respectful and kind
• Do not try to harm the website or others using it
• Use the website for personal, non-commercial purposes

3. The Information on Our Website

We do our best to make sure everything on our website is correct and easy to understand. However, the information we share is general only. It’s not personal advice. If you need help with a decision or have specific needs, please reach out to us or speak to a professional.

4. Our Services

The services we offer on our website are part of your NDIS plan or service agreement. If you choose to work with us, we will create a service agreement that explains exactly what support we will provide and how we will work with you.

The information on our website does not replace your NDIS plan or service agreement.

5. Your Privacy

We care about your privacy. Any personal information you give us through our website will be handled with care, following our Privacy Policy. We never sell your data and only share it when legally required or when you give us permission.

6. Our Website Content

Everything you see on our website (like text, pictures, and logos) belongs to NewGen Care Support or the people we’ve partnered with. You’re welcome to look at it and read it, but please don’t copy it or use it in your own materials unless we say it’s okay.

7. Other Websites We Link To

Sometimes we share links to other websites we think you might find helpful. These are just suggestions, and we are not responsible for what’s on those sites. Please be careful and read their terms and privacy policies too.

8. When Things Go Wrong

We try our best to keep the website running smoothly. But sometimes, things can go wrong, like errors or the website not loading properly.

We are not responsible for:

• Any problems with using the website
• Decisions made based on the information on the website
• Any harm caused by technical issues

9. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the date at the top of this page. You can check back any time to see what’s changed.

10. Australian Law Applies

These terms follow the laws of New South Wales, Australia. If there are any legal issues, they will be handled in NSW.

11. Contact Us

If you have questions or need help understanding any part of these Terms, please reach out. We’re always happy to explain things clearly.

NewGen Care Support Pty Ltd

Website: www.newgencaresupport.com.au

Email: info@newgencaresupport.com.au

While we aim to provide accurate and helpful information about NDIS services, the content on this website does not replace official advice from the National Disability Insurance Agency (NDIA). Please consult your NDIS planner or support coordinator for specific plan details.