Privacy Policy

👋 Who we are

NewGen Care Support Pty Ltd is a disability support provider.

We work with people on the NDIS to provide services that are safe, respectful, and person-centered.

We take your privacy seriously and follow Australian law to keep your personal information safe.

🔐 What is personal information?

Personal information means any details about you, such as:

• Your name, date of birth, and contact details
• Your NDIS number or plan details
• Information about your disability or health
• Notes about your goals, needs, and supports

📥 How we collect your information

We may collect your personal information when:

• You contact us (by phone, email, or in person)
• You sign up for services with us
• You fill out forms (online or paper)
• Someone you trust (like a carer, family member, or support coordinator) gives us information
• We talk with doctors, allied health professionals, or NDIS representatives (with your consent)

We will always tell you why we need your information and ask for your permission where required.

🧡 Why we collect your information

We collect your personal information to:

• Give you the best possible support
• Understand your needs and goals
• Create or manage a service agreement with you
• Talk with the people involved in your care (if you agree)
• Meet our legal obligations under the NDIS

We only collect information that is necessary for us to support you.

🤝 Who we may share your information with

We may share your information with:

• People you have said we can talk to (like a family member, carer, or support coordinator)
• Health professionals involved in your care
• The NDIS, NDIA, or other government agencies when required
• Our trusted staff and service providers (like IT or admin support)

We do not sell your information.

We only share information when it is safe, necessary, and lawful.

🔒 How we keep your information safe

We take steps to protect your information from loss, misuse, or unauthorized access.

This includes:

• Using secure software and strong passwords
• Locking up paper records
• Training our team in privacy and confidentiality

We keep your information only as long as needed or as required by law.

👁️ Your rights

You have the right to:

• Ask us what information we hold about you
• Ask for a copy of your personal information
• Ask us to fix your information if it’s wrong or out of date
• Make a complaint if you are unhappy with how we handled your privacy

We will respond to your requests respectfully and within a reasonable time.

🌐 Website use

When you use our website:

• We may collect general information (like pages visited or time spent)
• We may use cookies to improve your experience
• You can turn off cookies in your browser if you choose

Our website may link to other sites. We are not responsible for their privacy policies.

😟 If you have a complaint

If you are not happy with how we handle your personal information:

Please contact us. We will listen and try to resolve your concern.

📞 Contact us

We’re here to help. If you have any questions or want to access or update your personal information, please contact:

NewGen Care Support Pty Ltd

🌐 Website: www.newgencaresupport.com.au

📧 Email: info@newgencaresupport.com.au